Frequently asked questions
Which funding sources does Personal-Touch accept?
Can I pay privately?
Personal-Touch works with clients and their families to provide home care services on a Private Pay basis. Sometimes, Private Pay becomes necessary for services that are not covered by insurances, a third party payer source or Medicaid. Private Pay services can be customized to meet your family’s needs.
Who do I call if I have a question about my bill?
Each branch has a dedicated billing department that will be happy to assist you. Visit the locations page for your branch contact information.
How can I contact someone at Personal Touch with a question or request?
Please contact a location near you or email firstname.lastname@example.org
I paid a deposit for my Private Duty Services, why isn't it applied to my first bill?
Are your caregivers insured and bonded?
Yes, all Personal-Touch caregivers and home health aides are insurend and bonded.