COMMUNICATIONS/FORMS/INFORMATION

COVID19 - Exposure Tracking forms


Click here for Employee Exposure Tracking Form

Click here for Patient/Member Exposure Tracking Form




Covid-19 – Copy of Letter to Patients from CEO - 3/23/20


Click here for copy of letter to Patients from the CEO 3/23/20




Message to Employees from Rob (CEO) - 3/20/20


Dear co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAS and Corporate]:

A simple, warm, heart-felt, sincere, appreciative THANK YOU to everyone.

What a week -- a week we’ll all never forget, but TOGETHER we have made it through, one day at time. And we will continue to do so going forward.

It is truly amazing to see what believing, positive energy and will-power can accomplish when combined with teamwork and a common goal.

I know your local leadership has shared many details of our accomplishments this week so I will not repeat them. The leadership team is now thinking a few weeks ahead so we can be best prepared for whatever comes our way, and we can emerge a better and stronger company.

We are all still adjusting to our new work routine, etc. Be sure to communicate early and often, breathe, (wash your hands J) and know you are not alone. Even the CEO, with a lot of experience working through many extremely difficult and challenging times, feels the emotion, anxiety and pressure.

I am honored and proud to be working alongside all of you who show such great passion and purpose for meeting the needs of our patients/members and doing so collaboratively and professionally with each other.

Try and relax, and enjoy the weekend.

Stay well. Sincerely, Rob




Electronic Timesheets


Click here for Exempt Employee electronic timesheet

Click here for Non-Exempt Employee electronic timesheet




Message to Clinical and Paraprofessional Staff from Rob (CEO) - 3/16/20


Hi everyone,

I want to reach out on behalf of myself and all in-office staff to say THANK YOU for your brave and selfless efforts to ensure patients and our most vulnerable populations continue to receive care to the best of our ability.

We recognize that the Coronavirus has created new challenges, strains, and burdens on our healthcare and homecare system. We also recognize that you all have remained calm and dedicated; and we want you to know that we remain vigilant in our support of you – our front-line staff. The Personal-Touch Home Care (PTHC) and Integra Managed Care (Integra) Task Force continues to meet on a daily basis to review the latest guidance from CDC and Federal, State and Local governments, and we will continue to make adjustments as necessary to protect the health and well-being of all staff and patients. We will also continue to work closely with administrators to provide guidance and support.

We request that you continue to work closely with your supervisors and local administrators on individual situations and use your best judgment in all situations. And above all, please stay healthy.

Best, Rob




Tips for Parents Dealing with Child Anxiety around Coronavirus


The National Association of School Psychologists put out information for parents dealing with child anxiety around coronavirus. Click here for link.




COVID19 - Positive Patient Care Procedure


Click here for Patient Care Procedure Instructions for Covid-19 Positive Patients




Message to Employees from Rob (CEO) – 3/27/20


Dear co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAP and Corporate]:

A simple, warm, heart-felt, sincere, appreciative THANK YOU to everyone.

First and foremost, I want to recognize and thank our clinicians, caregivers and aides - - the staff caring for our clients, patients and members!

We need you now more than ever and this is why you are so highly appreciated and valued. Keep up the great work.

We are focused on:

  • Supporting you in the field with the proper guidance, tools and education to ensure your safety
  • Having supplies to ensure your safety in seeing and serving patients
  • Making sure the technology you need to do your job efficiently is working

What a 2nd week - - working remotely. Once again, we are adjusting how we work and adapting to the new reality. Remember, one day at a time.

The leadership team continues to think a few weeks ahead so we can be best prepared for whatever comes our way, and we can emerge a better and stronger company.

Be sure to communicate early and often and know you are not alone.

Worth repeating: It is truly amazing to see what believing, positive energy and will-power can accomplish when combined with teamwork and a common goal.

Worth repeating: I am honored and proud to be working alongside all of you who show such great passion and purpose for meeting the needs of our patients/members and doing so collaboratively and professionally with each other.

Try and relax, and enjoy the weekend.

Stay well. Sincerely, Rob




Message to Employees from Rob (CEO) – 4/3/20


Dear co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAP and Corporate]:

A simple, warm, heart-felt, sincere, appreciative THANK YOU to everyone.

We are completing Week 3 and I could not be more proud of all that we have accomplished. In just under 3 weeks we have:

  • Empowered office employees to work remotely -- keeping administrative/operational functions running smoothly
  • Sourced and ordered valuable (and difficult to find) Personal Protective Equipment (PPE) supplies in preparation for the “surge” anticipated to begin in New York next week (and other regions in the weeks to come)
  • Created new protocols and guidelines for Covid-19 Positive Patient Care based on CDC guidance
  • Developed new system codes and administrative procedures to properly track and use telephonic visits, where appropriate, to supplement our normal care.

While there is still much to do, our main objective is patient and staff safety. I want to thank our clinicians, caregivers and aides for their selfless dedication to patient care. I am constantly astounded by your bravery and your commitment to our patients. We are working very hard to educate staff on the proper usage of PPE now, so we can maintain and properly distribute these valuable supplies throughout the coming weeks. Proper usage and conservation now is critical for the ongoing protection of staff and patients.

I also want to thank our dedicated office, administrative, and IT staff who are working tirelessly to “keep the engine running” – many of you are working longer hours than ever before as we work to establish new procedures and policies. Processes that would normally take several weeks to reengineer, are being established in days, because you are being decisive, thinking outside the box, and seeking solutions.

We are not just surviving – we are changing the way we think and transforming the way we do business. Now more than ever we need positive and optimistic thinking - - we are going to THRIVE and come out of this a better and stronger company.

We must remember we are in this together and we will get through this together. This week I have seen some awesome acts of support, encouragement, kindness and genuine support for fellow co-workers – words, texts, emails – keep it up!

To help keep a positive mindset, try this with family, friends or co-workers. What are you thankful for – name your Top 5. My top 5 are:

  • My family
  • My friends and co-workers
  • My safety
  • My health
  • My job

Try and relax, and enjoy the weekend.

Stay well.

Sincerely, Rob




CDC DIY Cloth Face Covering Instructions


Click here to download instructions




Message to Employees from Rob (CEO) - 4/10/20


Dear co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAP and Corporate]:

As we complete Week 4, I want to take a moment to wish everyone a Happy Easter, Happy Passover, and a Happy Weekend. I know this is not how we envisioned spending our holidays and/or spring breaks, but I do want to acknowledge how grateful I am for all my co-workers and the incredible efforts each and every one of you is making to keep our company going and to keep our patients/members safe. We are in this together and we will get through this together.

Try to relax, and enjoy the weekend. Be Safe. Sincerely, Rob




Video Message to Employees from Rob (CEO) - 4/13/20


Click here for video




Message to Employees from Rob (CEO) - 4/17/20


Dear co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAS and Corporate]:

I want to take a moment to say it again - - how proud and grateful I am for the admirable spirit and morale that you all have shown during these challenging times. We are completing Week 5 and working under challenging circumstances - - many of us are working in a remote environment and/or putting themselves on the front lines to take care of our patients and our fellow employee needs. But we have all persevered and I know we will be stronger for it – so thank you.

We are keeping a close eye on the data and projections. For many of us, we are at, or nearing, the “Peak Resource Use.” Things may get more difficult before they start to get better; however, we have spent the last five (5) weeks preparing – sourcing and procuring PPE, researching and developing CDC-backed guidance, distributing PPE and training on proper PPE usage – and we have accepted COVID-19 positive patients into our care. Now, more than ever, our patients need our care and attention to keep them safely at home and to help prevent avoidable hospital admissions.

I know this has not been easy on us. Remember to pause and take a deep breath.

Do your best to relax and enjoy the weekend. And stay positive – you’re doing great!

Be Safe. Sincerely, Rob




Message to Employees from Rob (CEO) - 4/24/20


Dear co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAS and Corporate]:

We have completed Week 6. It’s hard to believe that six weeks have past since our world so abruptly changed. We’ve faced tremendous change over these last 6 weeks but I’m hoping that many of us have settled into our “new normal” and that we are finding a peaceful work/home balance.

As we head into the weekend, I want to wish everyone happiness and good health. I hope you are able to spend some quality time with family and/or friends – even if it must be done virtually.

And, as always, I want to express my deep gratitude for all that you do!

Be safe, Rob




Mayor of NY Update - 5/28/20


Good morning,

MAYOR DE BLASIO ANNOUNCES ‘TAKE CARE INITIATIVE’ TO HELP NEW YORKERS SAFELY SEPARATE

The Test & Trace Corps is the City’s comprehensive system to test and trace all positive cases of COVID-19

NEW YORK—Mayor de Blasio today announced the Test & Trace Corps’ “Take Care Initiative,” the City’s program to help all COVID positive New Yorkers safely separate to prevent the spread of the virus. The City will provide free hotel rooms with wraparound services for New Yorkers who are unable to safely separate in their own homes and support those who are separating at home with designated Resource Navigators.

“Helping New Yorkers safely separate is, along with testing and tracing, the key to safely reopening our city,” said Mayor Bill de Blasio. “Separating will help keep you and your loved ones safe—but it isn’t always easy. From providing free hotel rooms to delivering meals, your City is here to bridge the gap, and has your back each and every step of the way as you recover.”

Take Care

To help all New Yorkers ‘safely separate’ at home and monitor their health status, the Test & Trace Corps tracers will check-in via daily calls, text messages, and conduct in-person visits as necessary. These calls and texts will allow the monitors to gauge the progress of patients, ensure proper compliance with separation protocol, and connect patients to more supportive services as necessary.

Through partnerships with 15 community-based organizations across the city, Resource Navigators will help New Yorkers overcome logistical issues they may encounter while safely separating in their homes, such as access to basic services like food, medicine, and laundry. Two hundred Resource Navigators will be on the ground next week in communities across the city, with the intention to expand the program and hire additional navigators in the following weeks.

For any person who is unable to safely separate in their own home, the City will offer “Take Care Hotels” free of charge. Any doctor, nurse, or physician’s assistants across the city can email CommCareCP@nychhc.org to refer a patient to a room. If you don’t have a doctor, any symptomatic New Yorker can call 844-692-4692, the City’s COVID hotline and ask for the COVID Hotel Program. 1,200 rooms are available now, with the goal to expand the number of rooms to 3,000 by late summer.

Case Monitors and Investigators

Over 1,700 tracers have been hired to joined the Test & Trace Corp, surpassing the City’s goal to hire 1,000 tracers by June 1, with 700 hired from neighborhoods hardest hit by the virus. To ensure the Corps can meet the needs of New Yorkers from all backgrounds, 40 distinct languages are also spoken across the Corps.

New Testing Site

An additional 16 community testing sites will open through a partnership with AdvantageCare Physicians on June 1st. Appointments are encouraged, and those who are interested should call 866-749-2660 to make theirs today. Sites will be located across the five boroughs, with 3 sites in Brooklyn, 45 in Queens, 5 in the Bronx, and 1 on Staten Island.

An additional community testing site will also open this week at the Sorrentno Recreation Center in West Queens.

The following sites will open the week of June 1st:

Queens

Beach 39th Street Leavitt Field (Parking Lot)

1716 Bleecker Street

Bronx

1302 Edward L Grant Highway

921, East 228th Street

Week of June 8:

Brooklyn

4002 Fort Hamilton Parkway

6315 14th Avenue

Week of June 15:

Staten Island, Greenbelt Recreation Center

Week of June 22:

Queens, Jacob Riis Settlement House

Week of June 29:

Manhattan, Manhattan Ville Health Center

Bronx 4006 3rd Avenue




Message to Employees from Rob (CEO) - 5/1/20


Dear co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAS and Corporate]:

As we complete Week 7, we recognize that we are facing unprecedented times with the Covid-19 pandemic, and that we continue to face some uncertainty ahead. We all have personal situations and none of this is easy. We recently had to make some very difficult short-term decisions to help sustain our organization longer-term. After careful consideration and evaluation of our options, several of our Home Care business units had to temporarily reduce staffing levels with furloughs and reduction in hours for office staff. The unfortunate reality is not everyone can work remotely or at full capacity in a remote environment. This is further complicated by a marked reduction in revenue due to a decline in new patients and the decline in service hours for existing patients – many who are just uncomfortable having our staff in their homes at this time. Although there is still uncertainty, we anticipate these temporary measures will be in place for approximately 12 weeks, and we hope to see stability and be in a position to normalize by the end of July. It is our hope that these actions now will allow us to preserve as many jobs as possible longer term.

I wish I could provide more certainty and clarity to you all. I will do my best to communicate as fully as possible as things happen. The one thing I am certain of is that I work with an extraordinary group of people, doing extraordinary things to get us through these difficult times. I thank you all for your dedication and I believe we will successfully manage these challenges and emerge in a strong and competitive position.

I wish you all a very peaceful weekend.

Be safe, Rob




Starting next week, the City of New York will offer free antibody tests - 5/12/20


Starting next week, the City of New York will offer free antibody tests to 70,000 New Yorkers. 1,000 tests will be given at each site every day by appointment only. Five sites have been selected to perform these tests:

  • Bronx: Morrisania- 4006 Third Avenue
  • Brooklyn: East NY- 127 Pennsylvania Avenue
  • Manhattan: Upper Manhattan- 21 Old Broadway
  • Staten Island: Concord- St. John’s Villa 57 Cleveland Place
  • Queens: Long Island City- 34-09 Queens Boulevard

You can make an appointment through http://nyc.bioreference.com/antibodysurvey. If you DO NOT have internet access, please call 888-279-0967




Update on NYC's Coronavirus Response - 5/11/20


Dear New Yorker,

Estimado Neoyorquino,

親愛的紐約市民,

The City is currently responding to the novel coronavirus, and we want to make sure that you are provided with the most up-to-date information.

Cómo ya sabe, la Ciudad de Nueva York está respondiendo al brote del coronavirus, y queremos asegurarnos que reciba información actualizada.

如您所知, 紐約市目前正在應對新冠病毒, 我們會確保向您提供最新的消息。

Resources and Updates you may find useful:

Recursos y Actualizaciones que les pueden ser útiles:

對您可能有用的資料和更新

New York State on PAUSE is extended through May 15th. Non-essential workforce is directed to continue to work from home until at least that day.

El Estado de NY en PAUSA se extiende hasta el 15 de Mayo. Todo personal no esencial debe continuar trabajando en casa al menos hasta ese día.

Get tested for COVID-19 in your community https://www1.nyc.gov/site/coronavirus/resources/covid-testing.page

Hágase el examen de COVID-19 en su comunidad https://www1.nyc.gov/site/coronavirus/resources/covid-testing.page

在您的社区内接受测试https://www1.nyc.gov/site/coronavirus/resources/covid-testing.page

Starting next week, the City of New York will offer free antibody tests to 70,000 New Yorkers. 1,000 tests will be given at each site every day by appointment only. Five sites have been selected to perform these tests:

  • Bronx: Morrisania- 4006 Third Avenue
  • Brooklyn: East NY- 127 Pennsylvania Avenue
  • Manhattan: Upper Manhattan- 21 Old Broadway
  • Staten Island: Concord- St. John’s Villa 57 Cleveland Place
  • Queens: Long Island City- 34-09 Queens Boulevard

You can make an appointment through http://nyc.bioreference.com/antibodysurvey. If you DO NOT have internet access, please call 888-279-0967

A partir de la próxima semana, la ciudad de Nueva York ofrecerá pruebas de anticuerpos gratuitas a 70,000 neoyorquinos. Se realizarán 1,000 pruebas en cada sitio todos los días con cita previa. Los cinco sitios seleccionados para realizar estas pruebas son:

o Bronx: Morrisania- 4006 Tercer Avenida

o Brooklyn: East NY- 127 Pennsylvania Avenida

o Manhattan: Upper Manhattan- 21 Old Broadway

o Staten Island: Concord- St. John’s Villa- 57 Cleveland Place

o Queens: Long Island City- 34-09 Queens Boulevard

Puede hacer una cita a través de http://nyc.bioreference.com/antibodysurvey

Si NO tiene acceso a internet, llame al 888-279-0967

从下周开始,纽约市将为7万纽约人提供免费抗体检测。 每天有1000个测试给预约的人。 我们已选择以下五个站点来执行这些测试:

o 布朗士: Morrisania- 4006 Third Avenue

o 布碌仑: East NY- 127 Pennsylvania Avenue

o 曼哈顿: Upper Manhattan- 21 Old Broadway

o 史泰登岛: Concord- St. John’s Villa- 57 Cleveland Place

o 皇后区: Long Island City- 34-09 Queens Boulevard

您可以通过http://nyc.bioreference.com/antibodysurvey 来预约。 如果您无法上网,请致电888-279-0967。

Community-based organizations are invited to apply for the New York City Civic Impact Funding of up to $10,000 for efforts that engage volunteers to deliver essential services to residents during the COVID-19 crisis. Apply by 5/11 at 5pm: https://on.nyc.gov/2KWUQ5V

Organizaciones comunitarias pueden solicitar hasta $10,000 de los Fondos de Impacto Civiles de la Ciudad de Nueva York para instar a voluntarios a dar servicios esenciales a residentes de la ciudad durante la crisis de

COVID-19. Pueden solicitar estos fondos hasta el 5/11 a las 5pm a través de https://on.nyc.gov/2KWUQ5V

我们邀请社区组织申请高达10,000美元的纽约市公民影响基金,以帮助他们召集志愿者在COVID-19危机期间向居民提供基本服务的努力。 请在5月11日下午5点之前申请https://on.nyc.gov/2KWUQ5V

ActionNYC is available to help every immigrant New Yorker during the COVID-19 outbreak. You can get free, safe immigration legal help and information over the phone. Call Monday through Friday, 9am to 6pm, at

1-800-354-0365.

ActionNYC está disponible para ayudar a todo inmigrante neoyorquino durante el brote de COVID-19. Usted puede recibir ayuda legal e información gratis y segura por teléfono. Llame de Lunes a Viernes, de 9 am a 6pm al 1-800-354-0365.

在COVID-19爆发期间,ActionNYC可以为每位移民人士提供帮助。 您可以通过电话获得免费的,安全的移民法律帮助和信息。 请致电1800-354-0365,周一至周五上午9点至下午6点。

Jobs:

Temporary opportunities available: https://www1.nyc.gov/site/sbs/careers/find-a-job.page

TLC: As a part of the GetFoodNYC deliver program, Drivers can sign-up at www.nyc.gov/DeliveryTLC to deliver meals (webpage is only in English).

Seasonal Jobs at NYCHA: NYCHA is currently hiring temporary workers to assist with maintenance at our properties throughout the city. The job will last as needed throughout the spring season at a rate of $15/hour. For more info and to apply, your constituents who are NYCHA residents can contact their local NYCHA Property Management Office: https://twitter.com/NYCHA/status/1244685960564129792?mc_cid=b18a7c2c1b&mc_eid=50539dc993

COVID-19 Jobs: https://fphnyc.org/about/careers/

Trabajos:

Ofertas de trabajos temporales disponibles: https://www1.nyc.gov/site/sbs/careers/find-a-job.page

TLC: Como parte del programa de entrega de comida de GetFoodNYC, conductores pueden registrarse a través de www.nyc.gov/DeliveryTLC para entregar comidas (la página de internet solo está en inglés).

Trabajos temporales en NYCHA: NYCHA actualmente está contratando trabajadores temporales para ayudar con el mantenimiento de nuestras propiedades en toda la ciudad. El trabajo durará según sea necesario durante la temporada de Primavera con un sueldo de $ 15 / hora. Para obtener más información y presentar una solicitud, sus constituyentes que residan en NYCHA pueden comunicarse con su oficina de administración local de propiedades de NYCHA. Haga clic aquí para más detalles https://twitter.com/NYCHA/status/1244685960564129792?mc_cid=b18a7c2c1b&mc_eid=50539dc993

工作

临时工作机会: https://www1.nyc.gov/site/sbs/careers/find-a-job.page

作为GetFoodNYC外送计划的一部分,驾驶员可以在www.nyc.gov/DeliveryTLC上注册去送餐(该网页仅提供英语)。

政府楼在春季有提供暂时工作机会来帮忙楼宇维修,工薪每小时 $15 元。如果你 是政府楼居民你可以联系你所在区域的政府楼管理办公室。点击这里来了解更多讯 息。https://twitter.com/NYCHA/status/1244685960564129792?mc_cid=b18a7c2c1b&mc_eid=50539dc993

COVID-19 Data/ Datos de COVID-19/新冠病毒数据:

The data reflects the most recent information collected about people who have tested positive for COVID-19 in NYC. It is updated daily: https://www1.nyc.gov/site/doh/covid/covid-19-data.page

Los datos presentados a continuación reflejan la información más reciente recopilada sobre las personas que dieron positivo para COVID-19 en Nueva York: https://www1.nyc.gov/site/doh/covid/covid-19-data.page

数据显示了目前收集的有关纽约市新冠病毒检测呈阳性的人的最新信息。 每天更新:

https://www1.nyc.gov/site/doh/covid/covid-19-data.page

Public health milestones: https://www1.nyc.gov/site/doh/covid/covid-19-goals.page

Hitos de salud pública https://www1.nyc.gov/site/doh/covid/covid-19-goals.page

公共卫生里程碑: https://www1.nyc.gov/site/doh/covid/covid-19-goals.page

Other Resources/Otros Recursos/其他資源

Through May 15th, 2020, health insurance enrollment is open for uninsured New Yorkers as part of a Special Enrollment Period: https://www1.nyc.gov/nyc-resources/get-covered.page

Hasta el 15 de mayo de 2020, la inscripción en el seguro de salud está abierta para los neoyorquinos sin seguro como parte de un Período de inscripción especial https://www1.nyc.gov/nyc-resources/get-covered.page

到2020年5月15日为止,作为特殊登记时期,医疗保险将向所以没有保险的纽约人开放保险登记: https://www1.nyc.gov/nyc-resources/get-covered.page

Census

Please fill out the census form to ensure our community gets the funding for the services it needs https://my2020census.gov/

Por favor rellene el formulario del censo para asegurarnos que nuestras comunidades reciban los fondos para los servicios que necesita https://my2020census.gov/

請填寫人口普查表,以確保我們的社區獲得所需服務的資金: https://my2020census.gov/




Message to Employees from Rob (CEO) - 5/8/20


Dear co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAS and Corporate]:

Today, Friday May 8th, marks 2 months of working remotely. I’d like to simply recap a few accomplishments and successes, and share some looking-forward thoughts.

  • Culture: Our culture is important and it allowed us to quickly come together as a “team” -- we stayed calm, we communicated, we prioritized, we stayed focused on member and patient care, and we ensured all employees were safe and could continue to work REMOTELY. We survived, and thanks goes out to everyone -- thank you!

  • Compassion: We remain compassionate with respect to the anxiety and emotion that we are all dealing with; we continue to show great resilience and perseverance. Everyone is working smart and hard, and leadership did their job and led.

  • New Normal: We are transitioning to the “new” normal and focused on thriving as a company. There will certainly be more change to come, and we need to embrace the change now more than ever – we need to collaborate and communicate as a team, think innovatively, and execute. Leadership is focused on our strategic path forward.

  • Return to Work: With many of our states now planning or moving to Return to Work phases, we too are discussing these phases. With a focus on employee safety, and because of our success in working remotely with a strategic balance of certain critical functions/staff going into the office occasionally, we have decided to continue in our current state and not rush back. We will continue to assess Landlord/Building protocols in a Return to Work environment and make decisions in the coming weeks. More to come as we move forward.

  • Nurses Week: We kicked off Nurses Week this past Wednesday, 5/6 with Nurses Day! We want to thank all of our nurses and caregivers, once again, for everything they do to provide compassionate and meaningful, whole-person care and peace of mind to members and patients (and their family) - - whether in the home, on the phone, via email, as management, and as leadership.

Happy Mother’s Day and I wish you all a very peaceful weekend.

Be safe, stay well, Rob




Message to Employees from Rob (CEO) - 5/15/20


Hello my fellow co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAS and Corporate]:

I will no longer be counting the weeks that have passed since we acknowledged the pandemic/COVID-19 and began working remotely. I will, however, acknowledge that these continue to be challenging and difficult times both personally and professionally. They are filled with anxiety, emotion, and hardship. You have all done your very best, and great effort and commitment has been displayed as individuals and as a team. We must now shift ALL of our attention and focus to moving forward, dealing with the challenges, making the changes, and innovating to execute and thrive personally and professionally, and in full collaboration together as company.

I’d like to repeat some of last week’s message – it was an important one – and add some additional thoughts looking forward:

  • Culture: Our culture is important and it allowed us to quickly come together as a “team” -- we stayed calm, we communicated, we prioritized, we stayed focused on member and patient care, and we ensured all employees were safe and could continue to work REMOTELY. Focus now on strengthening our culture in a remote environment – work together to make us all thrive.

  • Compassion: We remain compassionate with respect to the anxiety and emotion that we are all dealing with; we continue to show great resilience and perseverance. Everyone is working smart and hard, and leadership did their job and led. Focus now on leading by example in all that you do – stay focused on quality and keep your eye on your own personal excellence.

  • New Normal: We are transitioning to the “new” normal and focused on thriving as a company. There will certainly be more change to come, and we need to embrace the change now more than ever – we need to collaborate and communicate as a team, think innovatively, and execute. Leadership is focused on our strategic path forward. Focus now on finding the “new” normal. Take this opportunity to think innovatively and work smarter. We don’t need to go back to the status quo – we need to find our own unique path forward.

  • Nurses Week: We kicked off Nurses Week this past Wednesday, 5/6 with Nurses Day! We want to thank all of our nurses and caregivers, once again, for everything they do to provide compassionate and meaningful, whole-person care and peace of mind to members and patients (and their family) - - whether in the home, on the phone, via email, as management, and as leadership. We hope you all had a great week and we hope we did you justice in recognizing your great contributions to humankind. Thank you all, more than words can ever describe!

  • Return to Work: With many of our states now planning or moving to Return to Work phases, we too are discussing these phases. With a focus on employee safety, and because of our success in working remotely with a strategic balance of certain critical functions/staff going into the office occasionally, we have decided to continue in our current state and not rush back. We will continue to assess Landlord/Building protocols in a Return to Work environment and make decisions in the coming weeks. Focus now on what you can do to help promote a safe work environment – we need to work together to ensure we are all adhering to protocols and guidelines. Like many other organizations, we are assessing the idea of testing for staff and caregivers. More to come as we move forward.

  • Safety: Along the lines of Return to Work, I want to share the attached article - The Risks – Know Them – Avoid Them. This is not intended to scare you – it is to help you be informed with the latest facts, circumstances and examples. I strongly recommend that you read this and internalize it in your own way for personal/family and employee safety, patient safety, and caregiver safety. Again, good education and reminders for those who come into the office and for when we find our “new” normal office environment.

I wish you all a very peaceful weekend.

Be safe, stay well, Rob

The Risks - Know them - Avoid Them - Attachment




Message to Employees from Rob (CEO) - 5/29/20


Please share this update with ALL employees – Office and Field

Hello my fellow co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAS and Corporate]:

As we move into the unofficial start of summer we realize things are vastly different from what we knew several months ago. We’re adjusting to new ways of living, new ways of working, and new ways of interacting. We have made it through some really challenging past few weeks. And while there is still uncertainty we must not let that keep us from pushing forward with innovation and growth. We must focus all our attention on executing and thriving, both individually and in full collaboration as a company. A few reminders to keep us focused:

  • Focus on finding the “new” normal. Think innovatively and how you can work smarter. Find the best ways for you to innovate, produce and collaborate as a team.
  • Focus on promoting a safe work environment. Follow protocols and guidelines when working in the office and/or seeing patients. We have a responsibility to one another that is more important than ever before.
  • Focus on leading by example. Stay focused on quality and personal excellence. Raising your own bar will likely result in others raising theirs.
  • Focus on healthy work/life balance. Take your PTO time as appropriate and plan a relaxing “staycation.” Just because you can’t go away, doesn’t mean we don’t all need a little bit of “down time” to recuperate and recharge.

I will begin communicating on a monthly basis or on an as-needed basis moving forward to ensure my communications remain relevant and useful. Wishing you all a peaceful weekend.

Be safe, stay well, Rob




Message to Employees from Rob (CEO) - 5/22/20


Hello my fellow co-workers [Integra, Home Health, Home Care, Hospice, Early Intervention, Pediatrics, CDPAS and Corporate]:

Memorial Day Weekend is the “unofficial” start of summer. And while the parades are cancelled and our get-togethers with family and friends may be limited, I hope everyone finds joy in quality-time with immediate family and maybe even find a little me-time to just relax.

Thank you everyone and enjoy the long weekend!

Be safe, stay well, Rob